-Many businesses today do not understand how important reviews are. At e-footprints.com we will work with your business to handle all reviews effectively. Not just by thanking a customer for a good review, but responding to a customer on a bad review. The faster you can respond to a negative review the more likely you are to keep that client as a customer. When that person has a bad experience and you correct it, then they will most likely tell others and how your business handled it. That in turn will gain more customers for you. We work with a software program that handles reviews for your business. The program will alert you when you have a bad review or a good review and that allows you to respond to it with the appropriate action immediately. Reviews can literally make or break your business. Working with e-footprints.com will ensure you are aware of what people are saying about your business and that you are handling it effectively.
Our system will
- E-mail customers asking for a review
- Provide an easy way for happy customers to add their review to popular review sites like facebook and google
- Help prevent angry customers from going on popular sites and posting negative reviews
- Allow the manager to respond personally to positive and negative reviews, offering gratitude or a solution.
- And so much more
88% of consumers said they trusted online reviews as much as personal recommendations in 2014. Brightlocal.com, 2014
Positive reviews translate directly into positive business results: 57% of consumers will visit a local business website after reading a positive review, and 72% of consumers will take some sort of action after reading a positive review. Brightlocal.com, 2014
Positive reviews directly impact the bottom line: A one-star improvement in Yelp ratings for a local business equated to a 5-9% increase in revenue in Professor Michael Luca’s Harvard Business School study – and that was in 2011! Harvard Business School, Oct. 2011